Nationwide delivery
South Africa delivery guide: cities, towns and provinces
One nationwide address guide, from major metros to smaller towns, without city-specific delivery promises.
Open guideSouth Africa shopping guides
Planet24 Resources
Practical checklists for products, addresses, orders and customer care — from major cities to smaller towns.
Delivery
Delivery address checklist
Prepare a clear address for a house, apartment, estate, office or gift recipient.
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Buying tools
Shopping comparison worksheet
A repeatable checklist to compare equivalent products and complete order costs.
Open guideOrders
Planet24 order tracking guide
Find your order reference and understand the difference between order progress and a courier tracking reference.
Open guideReturns
Returns preparation checklist
Gather the information support needs before requesting a return or reporting a damaged item.
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Fashion
Clothing and shoe measurements guide
Prepare measurements to compare with the size chart for the exact garment or shoe.
Open guideElectronics
Electronics specification checklist
A practical checklist for model versions, connectors, power needs and included accessories.
Open guideMarketplace
Using a Planet24 seller store page
Find a seller’s public products and reviews without confusing them with the marketplace itself.
Open guideGetting started
First Planet24 order checklist
Prepare your account, basket and delivery details, with a clear note on current payment availability.
Open guideCustomer care
How to write a useful customer support request
Give support the order, item and issue details without sharing sensitive account information.
Open guideCompare shopping platforms
Retail shopping, fashion and business sourcing are different decisions.